How We’re Different

Over a period of time, we have been able to gather feedback from clients who have come from other companies, regarding their reasons for exploring other cleaning companies and leaving their current providers. We asked them what they DID and DID NOT like about their previous services and also about what they like about Reflections Cleaning. Here is what we found:

Reflections Cleaning
Competitors
BBB accreditedNo professional accreditation
100% satisfaction ratingsPoor ratings and reviews
Customer loyalty programNo incentives or rewards
24 hour direct contactLimited availability
Management on site to oversee project completionIndependent workers/non management personnel
Professional customer service representativePoor customer service interactions
Staff consistencyHigh employee turnover
Flexibility with packages catering to client needs and budgetsLimited service options
No contractsLong term contracts/high termination fees
Provides checklist for each clientNo standardized procedures
Extensive and Detailing services/Hands on detailed staffNo attention to detail
Gives back to community by donating to charitable organizationsNo community involvement